nbazee's Privacy Policy

1. Introduction and Overview

nbazee ("we", "us", or "platform") provides a safe and reliable online gaming experience for players in Bangladesh. We treat the privacy of our users as a top priority, and this Privacy Policy ("Policy") describes in detail how your information is handled when you use our website and services.

By using the nbazee website or services, you are considered to have accepted the terms of this Privacy Policy. This Policy should be read together with our Terms and Conditions.

This Policy applies only to nbazee's digital platform. We are not responsible for the privacy practices of third-party websites or services.

2. Information We Collect

When you register with nbazee or use our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and postcode
• Identity verification documents (national ID card / passport information)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• User preferences and account settings

2.2 Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Platform activity logs (login times, game history, transaction history)
• Information from cookies and web beacons
• Referral source and navigation data

2.3 Information Received from Third Parties

• Information from identity verification agencies
• Transaction information from payment processing services
• Security-related information from fraud prevention agencies

3. Purposes for Using Information

We use the information we collect for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing user accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing the VIP program
• Keeping gaming services running smoothly

3.2 Security and Compliance

• Identity verification and age confirmation (in compliance with the 21+ rule)
• Preventing fraud, deception, and money laundering
• Implementing responsible gaming policies
• Meeting applicable legal and regulatory obligations

3.3 Communication and Customer Support

• Providing support via live chat and email
• Sending important account-related notifications
• Informing you about offers based on your preferences (where consent is given)
• Notifying you about platform updates and new features

3.4 Platform Improvement

• Processing analytical data to improve service quality
• Personalising the user experience
• Identifying and resolving technical issues

4. Sharing and Disclosure of Information

nbazee does not sell or rent your personal information. However, in specific circumstances we may share information with the following parties:

4.1 Service Provider Partners

Minimum necessary information is shared with trusted third-party service providers required to operate the platform, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology infrastructure providers. All such partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

Where we are required to disclose information to government or regulatory authorities under a court order, lawful investigation, or applicable law, we are obliged to do so.

4.3 Business Changes

If nbazee goes through a merger, acquisition, or restructuring, your information may be transferred to the successor entity, with equivalent protections as described in this Privacy Policy maintained.

4.4 With Your Consent

For any purpose not mentioned above, we will obtain your explicit consent before sharing your information.

5. Cookies and Tracking Technologies

nbazee uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining login sessions, security checks, and saving preferences. Without them the service will not function correctly.

5.2 Functional Cookies

These cookies are used for your language preferences, gaming settings, and personalised experience. They can be disabled, but doing so may limit some features.

5.3 Analytical Cookies

These cookies help analyse platform usage and improve services. The information collected remains aggregated and anonymous.

You can control and delete cookies through your browser settings, though this may affect some features of our service.

6. Data Security Measures

To ensure the security of your information, nbazee applies industry-standard technical and organisational security measures:

• SSL Encryption: 256-bit SSL encryption is used for all data transfers.
• Secure Servers: Your data is stored in secured data centres.
• Access Controls: Only authorised staff have limited access to the information they need.
• Audit Logs: Records are kept of all data access and changes.
• Regular Security Audits: Platform security vulnerabilities are regularly checked and addressed.
• Two-Factor Authentication: A two-factor authentication option is provided for additional account security.

While we are committed to ensuring the highest level of protection, transmitting data over the internet or electronic storage is never 100% secure. However, we follow industry best practices to keep risk to a minimum.

7. Data Retention Period

We retain your personal information for as long as it is needed to fulfil the purpose of its use or as required to meet legal obligations. In general:

• Information for active accounts is retained for as long as the account remains active.
• After an account is closed, information is kept for a specified period to meet legal and regulatory requirements.
• Records of financial transactions may be retained for an extended period in accordance with applicable law.
• Security-related logs are retained for a limited period.

After the specified period has ended, information is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you.

8.2 Right to Rectification

If your information is incorrect or incomplete, you can correct it through your account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain processing activities.

8.5 Right to Data Portability

You may request a copy of your data in a structured, commonly used format.

To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.

9. Privacy of Minors

nbazee strictly prohibits use by anyone under the age of 21 ("minors"). Our platform is for adults ("21+") only. We do not knowingly collect any personal information from minors.

We use age verification processes. If we become aware that a minor has used our services, the relevant account and information will be deleted immediately.

If a parent or government authority believes that a child has shared information with us, please contact us.

10. Third-Party Links and Services

The nbazee platform may incorporate software from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others). These providers have their own privacy policies, and nbazee is not responsible for their data practices.

When using payment platforms (bKash, Nagad, Rocket, Upay), you will be governed by those providers' own terms and conditions and privacy policies.

11. Marketing Communications

If you give consent at registration, we may inform you about promotional offers, bonuses, and updates by email. At any time you may:

• Turn off marketing communications from your account settings.
• Click the "Unsubscribe" link in an email.
• Make a request directly through support.

Even if you opt out of marketing communications, important notifications relating to your account, transactions, or security may continue to be sent.

12. International Data Transfers

Our servers and service providers may be located outside Bangladesh. Your information may be processed or stored in various countries. Wherever your information is held, we apply the protections described in this Privacy Policy.

For international data transfers we ensure appropriate contractual safeguards so that your information remains protected at all times.

13. Changes to This Policy

nbazee may update this Privacy Policy from time to time. For significant changes, we will:

• Publish a clear notice on the website.
• Notify registered users by email.
• We will update the "Last Updated" date at the top of the page.

Continuing to use the platform after changes means you accept the updated policy. So you should check this page regularly.

14. Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, please contact us:

For information on responsible gaming, visit our Responsible Gaming page. To learn more about nbazee, visit our About Us page.